Terms & Conditions

1. The Service

Jewab provides an omnichannel customer engagement platform, AI-driven automation workflows, and messaging tools that connect to your e-commerce storefronts, social media channels, and communication gateways. The specific features, capabilities, and message quotas available to your workspace depend on your active subscription plan.

2. Accounts and Workspaces

You are entirely responsible for the security of your workspace, the accuracy of your account and business details, and all activities conducted by users or team members you invite. Seat limits and workspace permissions are strictly enforced according to your active subscription tier.

3. Acceptable Use & Channel Compliance

You agree to use the Jewab platform lawfully and in strict compliance with the terms, policies, and messaging guidelines of all third-party platforms and channels you connect (including Meta / WhatsApp Cloud API, Instagram, Facebook Messenger, TikTok, and your e-commerce store platform). You agree not to misuse messaging automation, broadcast limits, or AI triggers in ways prohibited by these underlying platforms.

4. Your Data and Ownership

You retain full ownership of all data, customer lists, product catalogs, and message contents you bring into Jewab. You grant us the necessary licenses and rights to process your data strictly to operate, secure, and deliver the service to you, in accordance with our Privacy Policy.

5. AI Features and Automation

AI agents and conversational workflows act strictly within the guardrails, permissions, and settings you configure. Actions that involve financial transactions, order processing, or account modifications must adhere to the human approval rules and security settings you control.

Important: You are solely responsible for reviewing your bot configurations, prompt guardrails, and team permission levels.

6. Fees, Billing, and Regional Payments

Subscriptions: Paid plans are billed on a recurring subscription basis (monthly) according to your selected tier.

Currency & Gateway (Egypt): For customers in Egypt, pricing is denominated in Egyptian Pounds (EGP), and payments are securely processed via Paymob.

Cancellations & Refunds: Cancellations, billing changes, and refund requests are governed by our Refund & Cancellation Policy.

7. Third-Party Integrations

Connecting third-party platforms (such as Shopify, WooCommerce, Meta, or payment gateways) is subject to each respective platform’s own terms of service. Jewab is not responsible for the uptime, policy changes, or limitations imposed by third-party services.

8. Availability and Platform Changes

We strive to ensure high availability of the Jewab platform and continuously update, improve, or expand our features. We aim to deploy updates without causing material disruption to core system functionality.

9. Termination

You may stop using Jewab and close your workspace at any time. We reserve the right to suspend or terminate your access immediately if you violate these terms, abuse platform resources, or breach messaging channel policies.

10. Disclaimers and Limitation of Liability

The Jewab service is provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law. Our total liability for any claims arising under these terms is strictly limited as outlined in your commercial service agreement with us.