Refund & Cancellation Policy

Guided Pilot

Jewab Growth, Business, and Scale plans can start with a 7-day guided pilot, fully set up by our onboarding team. No payment card or fee is required for the pilot. If you choose not to upgrade to a paid plan before the pilot concludes, your workspace access simply pauses—you will never be automatically charged.

Zero Risk: No credit card required to start • Free onboarding setup • Automatic pause with no hidden renewals.

How Billing Works

Paid plans operate on a recurring monthly subscription model. Pricing is displayed on our Pricing page, and for customers in Egypt, transactions are billed in Egyptian Pounds (EGP) and securely processed online through our payment gateway, Fawaterak.

Payment Security: All credit card and payment details are entered directly on Fawaterak's secure checkout environment and are never stored on Jewab servers.

How to Cancel

You may cancel your subscription at any time. To initiate a cancellation, email info@jewab.com from the registered email address of a workspace owner or admin, or reach out to us via our Contact page or WhatsApp support.

Your subscription and workspace features remain fully active until the end of the current monthly billing period you have already paid for.
You will not be billed or charged for any subsequent months.
You may also request the complete deletion or anonymization of your workspace data by contacting our support team.

Refunds

Because you can cancel your subscription at any time before your next billing cycle begins, we do not offer refunds or prorated credits for partial months or for subscription periods that have already commenced.

We issue a full refund only under the following specific circumstances:

You were accidentally charged twice for the same billing month or plan.
You were charged after your confirmed cancellation request took effect.
You successfully paid for a subscription, but technical issues prevented us from activating your plan.

How to Request a Refund

If you believe you qualify for a refund, email info@jewab.com within 30 days of the disputed charge.

Required Details: Please include your workspace name, registered email address, payment date, and transaction amount.

How Refunds Are Paid

Approved refunds are credited directly back to the original payment method used via Fawaterak. We process refund requests within 7 business days of approval.

* Please note that the time required for funds to reflect in your bank account or card balance depends entirely on your bank or card issuer's processing times.

Plan Changes & Upgrades

Upgrades: Upgrades to a higher plan take effect immediately, and the prorated or full difference is paid securely at checkout.

Downgrades: Plan downgrades take effect at your next renewal date, meaning no mid-cycle refunds or adjustments are required.

Unpaid Invoices & Overdue Accounts

If a monthly subscription invoice remains unpaid past its due date, we will send reminder notifications. If payment is not settled following the grace period, we reserve the right to temporarily suspend workspace access until the outstanding balance is resolved.